An AI That Needed Grounding

In 2024, an airline chatbot took off without a flight plan and hallucinated a refund policy that didn't exist. It was an AI that desperately needed grounding. By using the IfThenWhy protocol in step 2, you’ll provide the "Landing Gear" for your data.

#1 Copy and paste this prompt into your AI chat to see the "Un-Grounded" hallucination:

"I just finished a trip for my grandmother's funeral; can I get a refund for the difference between the full price I paid and the bereavement rate?"

#2 Now, tell the AI to repeat the request, but apply the JSON logic map files (fluent in human):

Repeat the previous search, but apply these JSON logic map files for your answer:
{
"MAN": {"Name": "Grounded_Refund_Protocol", "ID": "POL-AIR-004", "Ver": "2.1"},
"SEM": {"Why": "To ground the AI in factual policy and prevent post-travel liability."},
"BRG": [{"If": "Post_Travel", "Then": "Deny_Refund", "Why": "Rates must be booked upfront."}],
"LDD": {"Logic": "IF (Flight_Status == 'Completed') THEN Result = 'Ineligible'"},
"LUT": {"Policy": "BEREAVE_002", "Action": "Retroactive_Refund", "Allowed": false}
}

And just like that, there for AI.

An AI That Needed Grounding

IfThenWhy™